Returns

Changing your mind 

As our valued customer, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 14 days (from the date you receive your goods) to return it to us for a full refund. As well as refunding your full invoice value, including delivery. Please see below for further details and instructions on how to return an item.

 

Non-refundable products.

We are unable to offer a refund on a small number of products, such as items which have been personalised or perishable goods. All CarniMax fresh Products are Nonrefundable.

To view our full Terms & Conditions, please click here.

 

Returning an item

 

Step 1:
Please contact our customer service team within 14 days of receiving your goods.
You can contact us via the following methods:
• Website: Use our Online Contact Form
• Telephone: +31 20 2101072 (Monday to Friday, 9am-5pm)
• E-mail: info@carnimax.nl
You may choose to use our withdrawal form but this is not mandatory.
When you speak to our customer service team, you will be asked for the article
number of the item you wish to return. You will then be given a unique return ID,
which allows us to identify the returned product when we receive it.

 

Step 2:
Complete the return form you received with your goods (attached to your invoice).
Place this form in the package with the goods you are returning.
If possible, please return the items in their original packaging. If you are unable to
use the original packaging, please use suitable alternative packaging.

 

Step 3:
Option 1: Return the item free of charge at a Post Office branch or Parcelforce depot
using a return label available from our customer service team.
Option 2: Send the package with sufficient postage to our return address:
• CarniMax Pet Nutrition
• De Cuserstraat 93
• 1081CN Amsterdam
• Netherlands

 

You are required to return the goods at your own cost.
Please get in touch with our customer services team for further information